Srilak Shipping and Services USA Inc. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website https://srilak.com or use our services, including sea freight, air freight, moving, packing, and logistics services. By using our website and services, you agree to the practices described in this Privacy Policy.
1 Information We Collect
A. Personal Information
- Full Name
- Address (pickup & delivery)
- Email & Phone number
- ID documents (customs)
- Payment information
B. Shipment & Service Info
- Cargo descriptions
- Dimensions & Weight
- Tracking numbers
- Pickup/Delivery locations
- Customs documents
C. Automatically Collected Information
We automatically collect data such as IP address, browser type, device info, cookies, tracking data, pages visited, and website analytics to improve your shipping experience.
2 How We Use Your Information
4. SMS Privacy
Phone numbers collected for SMS purposes are not shared with third parties and are used solely for delivering messages you have opted in to receive. You can opt out of SMS communications at any time by replying “STOP.”
5. Data Security
We use reasonable and industry-standard security measures, including secured servers, encryption, and access restrictions. However, no electronic storage is 100% secure.
6. International Data Transfers
Because logistics services involve international operations, your information may be processed in countries outside your residence. We ensure all data transfers comply with applicable privacy laws.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Shipping records | 5–7 years (legal requirement) |
| Account info | Until deletion request |
| Marketing data | Until you unsubscribe |
8 Your Rights
Depending on your location, you have the right to:
9. GDPR & CCPA Compliance
If you are located in the European Union or California, you have additional rights including:
- The right to know what personal data we collect.
- The right to request access, correction, or deletion.
- The right to data portability (GDPR).
- The right to opt out of the sale of personal information (CCPA).
Legal Basis:
We process data based on consent, contract performance, legal obligations, and legitimate business interests.
10. Cookies & Tracking
We use cookies to improve user experience, analyze performance, and remember preferences. You may disable cookies in browser settings.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
12. Changes to Policy
We may update this policy periodically. Changes will be posted here with an updated date.
Have Questions?
Contact Srilak Shipping and Services USA Inc. for any privacy-related inquiries.
